ANSWERS TO COMMON QUESTIONS CAN BE FOUND HERE – BUT PLEASE CONTACT US IF SOMETHING IS UNCLEAR OR YOU NEED FURTHER INFORMATION:

sales@bico.com.au

Is this the USA Home Site of Bico Australia?

Yes, we are the designers and creators of Bico Australia.

What are the delivery charges for USA orders from the Online Shop?

We offer Fast & Free Delivery for all orders above $14.50 and Super Fast & Free Expedited Shipping with Tracking for all orders above $50 for deliveries within the US.

We charge a $3 delivery fee for orders below $14.50

Expedited delivery on all orders can also be purchased for $5

What are the delivery times for USA orders from the Online Shop?

Contiguous USA
Standard 4 to 5 Business Days
Expedited 2 Business Days

Alaska, Hawaii & Puerto Rico
Standard 3 to 7 Business Days
Expedited 2 to 5 Business Days

US Territories
American Samoa, Guam, Northern Mariana Islands, Marshall Islands, Federated States of Micronesia, Palau, U.S. Virgin Islands
Standard 3 to 5 Business Days
Expedited 1 to 4 Business Days

Do you deliver your products to Countries outside the USA?

Yes – we have Free World-Wide Delivery for sales above $14.50 but you must go to our site at www.bico.com.au as this site is for USA sales only.

Bico provides Fast & Free Deliveries to the UK, Germany, Japan & Australia from stock we hold in those countries and provides Free Delivery to all other locations using Standard Airmail and Subsidised Expedited Delivery from our location in Sydney, Australia.

Can you send my order Overseas?

Yes – we offer Free worldwide Shipping for almost all of our products, but orders for Overseas deliveries must be placed from our Australia & World-Wide site at www.bico.com.au

Do you guarantee the delivery times?

No – in almost all cases we prepare and send out the goods on the day that the order is received (excluding Saturday and Sunday & Public Holidays) but we cannot guarantee the performance of the delivery services we use.

Sometimes deliveries can be one or two days late, so please wait a day or two before contacting us about late deliveries.

Which payment methods are accepted in the Online Shop?

We use Paypal as our major payment method.

Paypal allows you to securely use Credit Cards and other payment methods even if you do not have a Paypal Account.

How secure is shopping in the Online Shop? Is my data protected?

We use a major Hosting site for our On-line Shop with state-of-the-art security protection.

Will you be sending me emails about specials and new releases?

Yes, but only if you choose. Each email has an “Unsubscribe” link at the bottom, so if you do not wish to receive Bico emails, simply click on the Unsubscribe link and we immediately and permanently remove you from our email list.

Can I return my purchase if I wish?

Yes – we will accept returns for any item you have received for whatever reason – the chain size is wrong, the colour or size is not quite what you expected, etc.

We will process a full refund for any return, or exchange the item and refund any difference in price.

For all deliveries made via Amazon Logistics returns can be sent back to Amazon via a special delivery shipping label we will send you on request by emailing: sales@bico.com.au

For all other returns items can be sent back to our Sydney location:

Bico Australia
11 Salisbury Street
Botany
NSW
Australia 2019

Bico Return and Refund Policy

You can return any item you have purchased from the Bico On-line shop for a full refund or product exchange within a reasonable time of purchase.

We guarantee our products against manufacturing faults for one year and will replace or fully refund the price of any faulty item.

All refunds will be processed through Paypal.

Caring for your Bico product

Bico Core, ID and Raw pieces are protected by a super hard and transparent coating to extend the life of the finish for as long as possible.

Chemicals used in traditional jewelry cleaning methods must not be used when cleaning your BICO product as they will damage the coating.

Direct exposure to colognes and aftershave, pool products, and excess sweat can affect the coating and plating of your product.

Bico pendants and chains should not be worn in the shower, pool or ocean but if this does occur rinse off any salt water and dry the pieces as soon as possible.